Reset Search
 

 

Article

KB22344 - Pulse Secure Terminal Services client unable to launch the specified RemoteApp

« Go Back

Information

 
Last Modified Date8/1/2015 4:26 AM
Synopsis

This article describes the issue of Pulse Secure Terminal Services client being unable to launch the specified RemoteApp.

Problem or Goal

Users receive the following error message:

"Pulse Secure Terminal Services Client could not start the RemoteApp specified. Click OK to exit and retry. If the problem persists, please contact Administrator."



 
Cause

This error occurs when the Windows 2008 Terminal Services RemoteApp feature is used. This is due to the wrong configuration of the RemoteApp alias name or Working Directory, in the Pulse Connect Secure Gateway Terminal Services Session bookmark configuration.

In regards to this article (this is applicable for any wrongly configured RemoteApp), let us consider Calculator as the selected RemoteApp. In the Windows 2008 Terminal Server, there is a specific Alias Name assigned to this application (as shown below). However, while configuring the same on the IVE, if the correct Alias Name (or the correct Working Directory) is not mentioned, the error will occur.

In this example, the Alias Name set in the Terminal Server is calc, but in the IVE it has been wrongly named as calculator.

The following image illustrates the incorrect configuration:





 
Solution

To resolve the issue:

 
  1. Verify the Alias Name of the RemoteApp in the Windows 2008 Terminal Server as shown below:

     

  2.  

    Go to IVE Admin GUI >User Role > Terminal Services.

  3. Under the Session section:

     
    1. Provide the details for Authentication.

    2. Under Start Application, select the Launch Seamless Window checkbox.

    3. Set the same Alias Name as mentioned in the Terminal Services RemoteApps program. Mention the working directory as:

      %SYSTEMDRIVE%\Windows\System32\calc.exe

    4. Click Save Changes.

       

Users with the above correct settings will be able to launch the RemoteApp without any issues.

For more information, refer to KB22345 - [SSL VPN] How to configure Windows 2008 Terminal Services RemoteApp feature?

Related Links
Attachment 1 
Created ByData Deployment

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255