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KB22869 - How to enable RDP audio / sound via the HOB/Premier RDP Java applet

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Last Modified Date7/14/2016 7:45 PM
Synopsis
This article provides information on how to enable sound via the HOB/Premier RDP Java applet.
Problem or Goal
Cause
Solution
To resolve this issue, perform the following steps:
 
  1. Under Users, go to Resource Profiles >Terminal Services > New Profile.  

  1. In the Name field, type the name of the Terminal Services Resource Profile.
  2. In the Host field, type the name or IP address of the remote host.
  3. In the Server Port field, type 3389.  
  4. Select the Create an access control policy allowing Terminal Services access to this server check box.
  5. Select the Enable Java support check box.  
  6. From the Applet to use drop-down menu, select HOB/Premier RDP Java Applet.
  7. Select the Configure HTML for the default applet check box.  
  8. The following parameters have to be defined at the end of the HTML content and before the </applet> tag:
<param name="AUDIODEVIN " value="rdpsound">
<param name="AUDIODEVOUT" value="rdpsound">
<param name="RDPSOUNDCHANNEL" value="udp">
  1. Save the changes  
  2. Proceed to map the required roles to this profile.
  3. Under the Bookmarks tab, click Bookmark_Name.  
  4. Under Connect Devices, select either Sound Options or Enable Sound:

If the problem persists, check the following setting on the RDP machine or server:

Windows Server 2003:

  1. Click Start > Run, type services.msc, and click OK.
  2. Change the Windows Audio service to Automatic and start the service.
  3. Click Start > Settings > Control Panel > Administrative Tools.
  4. Click the Terminal Services Configuration section.
  5. Double-click RDP-TCP.
  6. Click the Client Settings tab.
  7. Deselect Audio Mapping

Windows XP and 2008:

  1. Click Start > Run, type mmc, and click OK.
  2. Add the Group Policy Object Editor snap-in.
  3. Expand Local Computer Policy.
  4. Expand Computer Configuration.
  5. Expand Administrative Templates.
  6. Expand Windows Components.
  7. Expand Terminal Services.
  8. In Client/Server data redirection, enable Allow Audio Redirection.
  9. Restart the machine .

Windows 7 and 2008 R2:

  1. Click Start > Run, type mmc, and click OK.
  2. Add the Group Policy Object Editor snap-in.
  3. Expand Local Computer Policy.
  4. Expand Computer Configuration.
  5. Expand Administrative Templates.
  6. Expand Windows Components.
  7. Expand Remote Desktop Services.
  8. Expand Remote Desktop Session Host.
  9. In Device and Resource redirection, enable Allow Audio and Video Playback Redirection.
  10. Restart the machine . 

Windows 2012:

  1. Right-click Start and click Run.
  2. Type mmc, and click OK.
  3. Add the Group Policy Object Editor snap-in.
  4. Expand Local Computer Policy.
  5. Expand Computer Configuration.
  6. Expand Policies.
  7. Expand Administrative Templates.
  8. Expand Windows Components.
  9. Expand Remote Desktop Services.
  10. In Device and Resource redirection, enable Allow Audio and Video Playback Redirection.
  11. Restart the machine . 

Windows 2012 R2:

  1. Right-click Start and click Run.
  2. Type mmc, and click OK.
  3. Add the Group Policy Object Editor snap-in.
  4. Expand Local Computer Policy.
  5. Expand Computer Configuration.
  6. Expand Policies.
  7. Expand Administrative Templates.
  8. Expand Windows Components.
  9. Expand Remote Desktop Services.
  10. Expand Remote Desktop Session Host.
  11. In Device and Resource redirection, enable Allow Audio and Video Playback Redirection.
  12. Restart the machine .
Notes:  Windows XP may require the policy to be set to Enable.  Windows 2008 may require the policy to be set in User Configuration\Administrative Templates\Windows Components\Terminal Services.  Windows 2008 R2 requires Windows Audio Service to be started automatically.  

To ensure that this service starts automatically:  Click Start > Run, type services.msc and click OK.  Change the service to start in Automatic mode.
Related Links
Attachment 1 
Created ByData Deployment

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