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KB25230 - How to install the 32-bit Network Connect client on 64-bit Linux platforms

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Last Modified Date7/31/2016 12:10 AM
Synopsis
This article describes how to install the 32-bit Network Connect client on 64-bit Linux platforms.
Problem or Goal
Cause
Solution
Note:  Starting with 8.1R8 and above, Pulse Secure Linux client is now available.  For more information, please refer to KB40126 - [Pulse Secure Linux] How to use the Linux Pulse Secure CLI client.


From 7.3 and above, Pulse Connect Secure (PCS) devices support 64-bit Linux (Redhat, OpenSuse, and Ubuntu) for Network Connect.

Note: Pulse Secure made changes in the existing 32-bit Network Connect client to launch it on 64-bit Linux platforms. It has all the necessary components/dependencies for the 32-bit NC.

To launch Network Connect on 64-bit Linux, you must have the 64-bit Mozilla Firefox browser, with the Java plug-in already configured. You can use both the Oracle and OpenJDK JRE. If the OpenJDK JRE is installed, the IcedTea-Web plug-in (Java plug-in) should be 1.2 or above.

sudo apt-get install icedtea-7-plugin

You also must perform the procedure below:

  1. Install the 32-bit Java version (you must be root user to perform the steps):

    • 32-bit Java installation (Oracle JRE 6/ Oracle JRE 7, OpenJDK JRE 6/OpenJDK JRE 6):

      • Download jre-7u3-linux-i586.tar.gz and copy it to a folder (for example,/usr/java32).

      • Run the tar –xvf jre-7u3-linux-i586.tar.gz.

  2. Update the alternatives link for Java (use the correct commands for your flavor of Linux):

    • Use the sudo update-alternatives --install /usr/bin/java java <32 bit java path> <priority> command.

    • For example: sudo update-alternatives --install /usr/bin/java java /usr/java32/jre1.7.0_03/bin/java 10.

    • Ensure that the default Java version is still 64 bit. This can be checked by looking at the link currently points to string in the output of the update-alternatives --display java command.

    • If the default Java version is 32 bit, change it to 64 bit by using the sudo update-alternatives --config java command.

    • After performing the above steps, alternative links will look as shown in the image below (the highlighted rows show both the 32-bit Java path and the default Java version:

      User-added image

      Note: If 32 bit Java is installed via package managers, such as apt-get, yum or zypper, the 'alternatives' link may get automatically updated. In such a case, you can skip Step 2.

  3. Install the standard 32 bit libraries and components:

    • Ubuntu (12.05 and below):

      sudo apt-get  install ia32-libs
      
       
    • Ubuntu (13.x and above):

      Starting with Ubuntu 13.x, ia32-libs were removed from the package index. The following steps are a workaround to install the required libraries:

      sudo ln -s /usr/bin/update-alternatives /usr/sbin/
      # Network Connect looks for update-alternatives from /usr/sbin/
      
      sudo dpkg --add-architecture i386
      sudo apt-get update
      # Allowing multiarch libraries to get both necessary 32-bit libraries for Network Connect
      
      sudo apt-get install libstdc++6:i386 lib32z1 lib32ncurses5 lib32bz2-1.0 libxext6:i386 libxrender1:i386 libxtst6:i386 libxi6:i386
      # Retrieve ia32-libs manually
      
    • RedHat/Fedora:

      yum –y install xterm
      yum –y ld-linux.so.2
      yum –y libstdc++.so.6
      yum –y libz.so.1
      yum –y libXext.so.6
      yum –y libXrender.so.1
      yum –y libXtst.so.6
      
       
    • OpenSUSE:

      zypper install libXi.so.6
       

Now you can connect to the VPN server and click the start button to launch Network Connect. If the Network Connect launcher applet can find the 32-bit Java path in the alternatives links, Network Connect will successfully launch. Otherwise, the following error message is generated: Setup failed. Please install 32 bit java and update alternatives links using update-alternatives command. For more details, refer KB article KB25239.

To launch Network Connect via the command line, use the following command:

<java_path> -cp NC.jar -h <ivehostname> -u <username> -p <password> [-r <realm>]
-f <ivecertificate_in_der_format> [-l <gui_log_level> [-L <ncsvc_log_level>] [-y <proxy> -
z <proxy_port> [-s <proxy_username> -a <proxy_password> [-d <proxy_domain>]]]

<java_path> is the path to the 32 bit Java version.

Note:

  • The IcedTeaPlugin will display the error Start: Applet not initialized if the common name (CN) of the VPN’s web server certificate does not match the host name, which is typed in the address bar.
  • This is not an issue with the Pulse Secure VPN. To resolve this, you can add the common name (CN) in /etc/hosts and access the VPN server via the common name, instead of the IP address.
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