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KB40158 - Unable to authenticate due to a white space in the realm name

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Information

 
Last Modified Date2/23/2017 12:24 AM
Synopsis
Problem or Goal
When an end user attempts to authenticate with Pulse Secure Linux client using a realm name with a white space, the following error messages will appear in the ncsvc.log.
 
20160214214035.222923 ncsvc[p3912.t3912] dsclient.info <-- 302 https://XXX.XX.XX
X.XXX/dana-na/auth/url_default/welcome.cgi?p=failed (authenticate.cpp:213)
20160214214035.223024 ncsvc[p3912.t3912] dsclient.error state login failed, error 104 
(dsclient.cpp:353)
20160214214035.223374 ncsvc[p3912.t3912] ncapp.error Failed to authenticate with
IVE. Error 104 (ncsvc.cpp:253)

 
Cause
This is due to an issue with the PulseSecure.sh script. 
Solution
This issue will be resolved in 8.1R8 and 8.2R2.  To workaround this issue, use pulsesvc instead of PulseSecure.sh

For example:
/usr/local/pulse/pulsesvc -h test.acmegizmo.com -u user1 -p PulseSecure 
-U https://test.acmegizmo.com -r "Test Realm" 


 
Related Links
Attachment 1 
Created ByK. Kitajima

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