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KB40949 - Behavior of Duo two-factor authentication with Pulse Secure Desktop Client

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Last Modified Date9/22/2017 2:58 AM
Synopsis
This article provides details about Duo two-factor authentication with Pulse Secure Desktop Client.
Problem or Goal
When an end user tries to authenticate using Pulse Desktop Client with Duo two-factor authentication, Pulse will prompt for the secondary authentication instead of Duo Push Screen.

Once the primary authentication is successful, the user will be prompted to type the secondary password.
User-added image
Cause
Solution
With the Pulse Secure desktop client, end users will prompted for a “Secondary Password” field. The following entries can be used to provide different authentication methods:
  • For PUSH authentication, enter push
  • To authentication by a phone call back, enter phone
  • For SMS passcodes, enter sms
If the end user has more than one devices registered with Duo, add the number at the end of the factor. For example, push2 will send a request to your second phone and phone3 will call the third phone, etc.

For more detailed information, please refer to : https://guide.duo.com/pulse
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Created ByDivya Rajendran

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