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KB43885 - Apple iOS 12 requires Pulse Secure Mobile App version 7.0.0 or higher

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Information

 
Last Modified Date9/10/2018 12:34 AM
Synopsis
To use Pulse Secure mobile App on Apple iOS 12 devices end-users must update the App to version 7.0.0 or the latest version available on App store. Pulse Secure mobile App v 6.8.0 is not compatible with iOS 12 and will not function. 

Note: If you are using certificate authentication please review KB43813 before upgrading your Pulse Secure Mobile App. It contains important information for both end-users and MDM/EMM IT administrators that manage iOS mobile devices. 
Problem or Goal
Pulse Secure mobile App v 6.8.0 or lower is not compatible with iOS 12. The app will not function and users will see the below error message:

"Pulse Secure" needs to be updated. The developer of this app needs to update it to work with iOS 12 ​

Error Message reading: "Pulse Secure" needs to be updated. The developer of this app needs to update it to work with iOS 12 

 
Cause
iOS 12 only supports a newer (Network Extension) framework for VPN which is available in Pulse Secure App v 7.0.0 and higher. 
Solution
To use Pulse Secure mobile App on Apple iOS 12 devices end-users must update the App to version 7.0.0 or the latest version available on App store.

Note: If you are using certificate authentication please review KB43813 before upgrading your Pulse Secure Mobile App. It contains important information for both end-users and MDM/EMM solution IT administrators that manage iOS mobile devices. 
Related Links

KB43813 - Certificate authentication fails with error "Missing or Invalid Certificate" or other applications that rely on certificate authentication may fail after upgrading to the Pulse Mobile 7.0.0 for iOS

KB43801 - FAQ on NetworkExtension API Framework being used in Pulse iOS Client 7.0.0

Attachment 1 
Created ByRuchit Sheth

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