Use the following steps to troubleshoot issues with installing the Juniper Host Checker client:
Is the user on a supported platform? For more information on supported platforms, see: KB9212 - How do I know if my client system meets the compatibility requirements to access the SSL VPN?
- Yes - Continue with Step 2
- No - Resolve the supported platform issue and try the installation again.
Does the user have the correct permissions to install the client? For more information about user permissions, see: KB9620 - Verify users have correct permissions to install Host Checker
Has any/all Host Checker clients been removed from the machine to perform a clean install? For more information on removing Host Checker, see: KB9621 - How to manually remove Host Checker
- Yes - Continue with Step 4
- No - Use the above mentioned link to remove Host Checker and try the installation again.
If the above steps do not resolve the Host Checker installation issue, additional logs will be needed to further troubleshoot. Refer to the following link to collect the necessary logs and open a case with Juniper Support: KB9088 - How to collect logs for Juniper Client installation issues