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KB13815 - "Internal server error" message when clicking Cancel button in ACE one time password page.

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Information

 
Last Modified Date8/1/2015 7:33 PM
Synopsis
Users browser displays “Internal server error” message when Cancel button is clicked on the One Time Password (OTP) page.
Problem or Goal
Users affected:

Users using Custom sign-in page and trying to authenticate to ACE server.  After entering the initial username and password to sign-in they are then prompted for a OTP.  In the OTP page when user clicks on "Cancel" button browser displays “Internal Server error”.

NOTE: The error does not occur when using a default sign-in page.
Cause
Solution
Issue is fixed in PCS OS versions 6.3R4 and 6.4R1 onwards.

If you have previously created and used a custom sign-in page on earlier PCS OS version, perform the following steps to fix this issue:
  1. From your custom sign-in page open Defender.thtml and Defender-ppc.thtml
  2. Search for lines:

    <input type="submit" value=" Sign In " name="btnAction">
    <input type="submit" value="Cancel" name="btnAction">
  3. Replace them with:

    <input type="submit" value=" Sign In " name="btnAction" onClick="return (document.frmDefender.password.value != '');">
    <input type="submit" value="Cancel" name="secidactionCancel">
  4. Save files.
  5. Add this modified custom sign-in zip file to the custom sign-in policy for changes to take effect.
Related Links
Attachment 1 
Created ByData Deployment

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