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KB11976 - [OAC] Definition of the various status messages being displayed by the Odyssey Access Client

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Last Modified Date8/2/2015 8:49 PM
Synopsis
This article provides information about the definition of the various status messages that are displayed by OAC.
Problem or Goal
Information about the definition and description of authentication status messages that are displayed by OAC during GINA and at the user’s Desktop. These messages include Authenticating, Requesting Authentication, Open, and Open and Authenticated.
Cause
Solution

This article describes the various network/authentication status messages that are displayed via the various OAC screens. This article was written by utilizing OAC 4.80r1. It should be noted that these status message have not significantly changed, as compared to previous versions.

The status messages are displayed in the following areas:

  • Odyssey Client Manager’s Adapter Pages: An individual page is available for each network adapter being managed by OAC.
 
  • Odyssey Client Manager’s Infranet Controller Pages: Each Infranet Controller (PPS) that is configured in OAC will have its own status page.
 
  • GINA: During the interactive user login process.
 

Odyssey Client Manager’s Adapter Pages

The following image is a typical example of the Odyssey Access Client network adapter status page:


OAC Adapter page sample
Connection Information - Status

 
Open and authenticatedIndicates that OAC has successfully authenticated the user to the network via the 802.1X protocol and has opened the network adapter port to allow network access
OpenIndicates that OAC has opened the network adapter port to allow network access. Authentication has either failed or has not been performed.
Open / AuthenticatingIndicates that OAC is attempting to re-authenticate the user. This can occur when session resumption is being attempted between OAC and the authentication server
Requesting AuthenticationIndicates that OAC is attempting to authenticate, but has not receive a response from the switch/access point
AuthenticatingIndicates that the authentication process has started and is in process. This message will be displayed until you either successfully authenticate or fail authentication.
Waiting to AuthenticateIndicates that OAC has started the authentication process, but is now waiting on a response from the authentication server. You are not yet connected and the last authentication failed but you are waiting to retry. If you see this message for a considerable length of time, there might be an association problem. If so, select the association mode required for your access point.
Searching for Access PointThis message is displayed during the following conditions:
  • The access point is not in range
  • Your Network Settings do not match those configured on the Access Point
  • There is no SSID in range that matches the SSID being searched for. SSIDs are case sensitive. 
NOTE : This message is a very common cause for calls to the Pulse Secure Support.
DisconnectingIndicates that OAC is attempting to terminate an active session or stop the authentication process
Cable UnpluggedThis is the default state for the adapter. OAC will report this state until it determines otherwise. You may see this message displayed for a small amount of time immediately after you click the “Connect to Network” check box. This is normal behavior
DisconnectedYou are not connected and Connect to network may be unchecked.
Adapter not presentIndicates that OAC is not able to bind to the configured network adapter. This can be caused by a few different things.
  1. The adapter has been either disabled or removed from the system
  2. During the installation process, OAC will not able to bind to the adapter because of a corrupted Windows driver database.  
    Troubleshooting :
    • You should ensure that you have the latest driver installed. 
    • You may also want to try installing OAC again to see if this corrects the issue.
    • Contact technical support for further assistance
  3. In some cases, when a PC is resumed from a standby state, the adapter is not immediately available for OAC to use.
OAC is disabledYou are not connected and OAC has been disabled.
 

Odyssey Client Manager’s Infranet Controller Pages

The following image is of the Odyssey Client Manager’s Infranet Controller page. Each Infranet Controller that is defined in OAC will have its own status page:

IC Status sample

Infranet Controller – Status

The following table lists the status messages that are displayed on either the Infranet Controller page or the adapter page’s Infranet Controller section:
 
DisconnectedThere is currently no layer 3 connection established between OAC and the Infranet Controller. This can happen if the “Connect to Infranet Controller” check box is unchecked.
Session EstablishedIndicates that there is an authenticated Layer 3 connection to the Infranet Controller
Starting AuthenticationIndicates that OAC has begun the layer 3 EAP-over-HTTP authentication to an Infranet Controller
AuthenticatingIndicates that the authentication process has started and is in process. This message will be displayed until you either successfully authenticate or fail authentication.
TerminatedThe layer 3 session between OAC and the Infranet Controller was terminated by the IC for administrative purposes.
RetryingIndicates that OAC has failed to authenticate to an Infranet Controller and is retrying the authentication.
Error (message)Indicates a general error has occurred during authentication.   Refer to the parenthetical text for more detail.

Infranet Controller – Compliance
 
Your computer meets the security policiesIndicates that the host check process has completed and the PC has met the Host Check policies as defined by the Infranet Controller
Your computer has failed one or more security policies. You may not have full network access. How do I resolve this problemIndicates that OAC has failed one or more of the host check policies as defined by the Infranet Controller. You should click on the “How do I resolve this problem” hyperlink to see any custom instructions returned by the Infranet Controller
<Blank>If there is no compliance message displayed, it can indicate one of the following:
  1. There are no host checks required by the Infranet Controller
  2. You have authenticated with a protocol that does not support the host check process.
NOTE : There is currently only one combination within OAC that supports host check. This is EAP-TTLS with EAP-JUAC as the inner EAP protocol.
 

GINA – Status Messages

The status window, which is displayed when OAC’s GINA module is used, greatly differs from those displayed within the OAC management screens These message will be displayed during the login process:

Gina sample

GINA
 
Searching for Access PointThis message is displayed during the following conditions:
  • The access point is not in range
  • Your Network Settings do not match those configured on the Access Point
  • There is no SSID in range that matches the SSID being searched for. SSIDs are case sensitive. 
NOTE : This message is a very common cause for calls to the Pulse Secure Support.
Requesting AuthenticationIndicates that OAC is attempting to authenticate, but has not receive a response from the switch/access point
AuthenticatingIndicates that the authentication process has started and is in process. This message will be displayed until you either successfully authenticate or fail authentication.
Waiting to AuthenticateIndicates that OAC has started the authentication process, but is now waiting on a response from the authentication server. You are not yet connected and the last authentication failed but you are waiting to retry. If you see this message for a considerable length of time, there might be an association problem. If so, select the association mode required for your access point.
OpenIndicates that OAC has successfully authenticated the user to the network via the 802.1X protocol and has opened the network adapter port to allow network access   NOTE : This is a very misleading message. At GINA time, OAC only shows the message “Open” for Open and Authenticated connections.
Waiting for IP AddressIndicates that OAC has authenticated the user and has instructed the operating system to request an IP address from a DHCP server, if DHCP is configured. OAC will wait for 15 seconds before continuing.   NOTE :  If the system is configured with a static IP address or is on a guest network where the network does not require authentication, this message will be displayed very briefly.
Waiting for Gateway AddressIndicates that OAC is waiting for the DHCP server assigned default gateway. OAC will wait for 15 seconds before continuing   NOTE : If the system is configured with a static IP address and default gateway, this message will be displayed very briefly.
SynchronizingThis message is displayed when OAC is transitioning from machine account autthentication to user authentication. 
Related Links
Attachment 1 
Created ByData Deployment

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