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TSB40025 - Support Partner registration for support portal access

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Information

 
Last Modified Date12/17/2015 5:15 AM
Legacy Id
Product Affected
Alert Description

If you are a Partner that provides support services to Pulse Secure's end customers (i.e. PAR support contracts) then currently you may face the following limitations:

Issue # 1: Only able to register as an end-customer and not as a Pulse Secure Support Partner that provides support services (i.e. PAR support contracts)

Status: This issue has been resolved. Please review KB40092 - [Partner Support Tools] Pulse Secure Partner support portal on-boarding process for step by step instructions.

Issue # 2: A partner that previously registered may not find all the end–customer assets and accounts that the partner currently provides support services for.

Status: This issue has been resolved. Please review KB40092 - [Partner Support Tools] Pulse Secure Partner support portal on-boarding process for step by step instructions.

 

Solution
Pulse Secure's Support Portal for partners that deliver support to Pulse Secure's customers is now available. For detailed step-by-step guide please refer KB40092 - [Partner Support Tools] Pulse Secure Partner support portal on-boarding process
Implementation
Alert TypePSN - Product Support Notification
Related Links
Attachment 1 
Attachment 2 

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