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Article

KB45174 - Installation of Pulse Upgrade Helper tool fails on a Windows machine having 2 byte character username.

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Information

Last Modified Date	5/23/2022 7:02 AM

Synopsis

The article describes about the issue where installation of Pulse Upgrade Helper tool fails on a Windows machine having 2 byte character username.

Problem or Goal

Users having 2 byte character username fail to install Pulse upgrade helper tool with the below error:

User-added image

User-added image

.

Cause

There was a trouble in the conversion from string to wstring when string have Unicode characters. A code fix has been provided to fix it.

Solution

The fix for the issue is added in 9.1R16.

Workaround:
Please install the PulseUpgradeHelperInstaller.msi attached to the KB to the machine directly to fix the issue.

Related Links

Attachment 1	PulseUpgradeHelperInstaller.msi

Created By	Nandini Seenachari