KB17004 - User created bookmarks are no longer visible after changing the authentication server under User Realm.

This article provides information why user created bookmarks are no longer visible after changing the authentication server.

After changing the authentication server under the user realm, end user may notice user created bookmarks will no longer be available.

This issue occurs due to user created bookmark are stored as part of the user record associated to each authentication server.  If multiple authentication server exists, then each authentication server will have different user record.

This is working as per design.  However, bookmark data can be sync between 2 or more authentication server on the same device using the user record synchronization feature.  For more information, please refer to KB40451 - Sync user record across multiple authentication servers on the same Pulse Connect Secure (PCS) device.