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KB19298 - End user Frequently Asked Questions (FAQ) for Pulse Mobile Client for Android

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Last Modified Date8/2/2017 4:27 AM
Synopsis
This article provides information to the most common questions end users have about Pulse Mobile Client for Android. This article is not intended to address questions that might be raised by an PCS administrator.
Problem or Goal
Cause
Solution
Pulse Mobile Client for Android is available in the Android Market place.

What is required to run the Pulse Secure Mobile Client app on my Google Android device?
Pulse Secure Mobile Client for Android requires OS version 4.0 or later and a network connection. It also requires connectivity to a Pulse Connect Secure (PCS) device.
Will Pulse Secure Mobile Client work on my specific Google Android device?
Please refer to the Support Platforms Guide.  Google Android is an open platform that is available on a multitude of devices.  If you are experiencing difficulty, please contact your Helpdesk or your corporate IT department for support.
What features does the Pulse Secure Mobile Client on Google Android support?
Pulse Mobile Client for Android supports Per App L4 / L3 tunnel or L3 tunnel to the Pulse Connect Secure device to access your corporate network resources.  In addition with Pulse WorkSpace with Pulse Mobile client, application delivery, device compliance, device security, etc can be provided.  For more information about Pulse WorkSpace, please refer to the WorkSpace product overview page.
Does the Pulse Secure Mobile Client on Google Android provide VPN capabilities?
Only if you are running Android 4.0 (ICS) and Pulse Secure Mobile Client for Google Android 4.0 or later.
When I try to login to my PCS gateway via Pulse Secure Mobile Client, it does not seem to look right on the screen, what’s wrong?
Your IT department may need to make some adjustments to your PCS gateway, in order for it to work correctly with Pulse Secure Mobile Client on Google Android.  PCS administrators should reference the Pulse Secure Mobile Client Administrator Guide for further details.
My Pulse Mobile Client for Android is not working or is unable to connect. Who do I contact to get assistance?
Pulse Secure Support provides support to the PCS administrator and requires a valid service contract for the PCS device. For end users, please contact your help desk or corporate IT department or please use the Pulse Secure forums to post a question or problem to the community.
What information should I provide to my help desk or corporate IT department so they can assist me with my issue?
Pulse Mobile Client for Android has the ability to email its log files. You will need network access and a configured email account in order to send the logs to your Helpdesk or corporate IT department.  Email is the only method to gather Pulse Secure Mobile Client logs from your Google Android device.  To send the Pulse logs launch the Pulse client and click "Support" in the lower right corner of the screen then click "Send Logs" and enter the email address of the recipient, which will normally be your IT department.
Can I call or email Pulse Connect for any questions or problems I have with Pulse Secure Mobile Client on Google Android?
Please report any issues to your Helpdesk or corporate IT department or please use the Pulse Secure forums to post a question or problem to the community.
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Created ByData Deployment

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