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KB21814 - 'Unable to decode configuration file' error message when importing a backed up configuration

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Last Modified Date5/18/2016 12:07 AM
This article describes an issue when importing a backed up configuration with the error message of 'Unable to decode configuration file'.

Problem or Goal
The following error message will appear:
Error message:  Unable to decode configuration file.

                Error AD-5

                Configuration import failed

The following message will appear in the System > Log/Monitoring > Admin access log:
Log message: Error while unpacking during import system configuration by administrator admin
This issue occurs when the administrator tries to import a configuration file without providing the password.
To resolve this issue, enter the correct password during the configuration import.

Related Links
Attachment 1 
Created ByData Deployment



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