KB21953 - Pulse Connect Secure (PCS) JumpStation

Below you will find links to FAQs, common articles (such as password reset), and Resolution Guides to get you started.  Use the Resolution Guides for step-by-step troubleshooting and configuration assistance to resolve most common Pulse Connect Secure (PCS) issues.  Select one of the Log Collection links for a list of what to collect before opening a case.

What type of Pulse Connect Secure (PCS) issue do you need help troubleshooting?

 

Pulse Connect Secure (PCS) JumpStation
AAA	AD Troubleshooting	Configuring SAML with ADFS	Radius Challenge Response Configuration
Clustering	Cluster Upgrade	Standalone Upgrade	RMA Cluster Replacement
	Cluster Troubleshooting	Cluster Licensing Best Practices	Cluster Failover
VPN Tunneling	Pulse client component deployment	Migrating from Network Connect to Pulse desktop	IKEv2 Configuration
	Establishing a connection	Troubleshooting Network Connect connection issues	Pulse Secure Client for iOS configuration
Rewriter	Troubleshooting Web Access issues	Alternate access mechanisms to rewriting
Secure Application Manager	JSAM Configuration	Troubleshoot WSAM Access Issues
Terminal Services	RemoteApp feature configuration	RDP session for iPhone/iPad
Host Checker	HC Implementation Guidelines	Troubleshoot HC installation issues	ESAP Diagnostic Tool for Windows	ESAP Diagnostic Tool for Mac OS
Log Collection	Collecting Logs How to collect logs file from Pulse Secure Desktop client.	Collecting Logs How to collect server side logs for Network Connect (NC) or Pulse client	Collecting Logs Performance Issues with NC & Pulse on Windows	Collecting Logs Performance Issues with NC on Mac OS
	Collecting Logs Rewriter logs	Collecting Logs How to collect Pulse Secure Client logs from an iOS device (iPhone, iPad)
Quick Links	Technical Documentation	Product Support Page (CSC)	Download Software/Generate Licenses