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KB22076 - Error message: 'This organization's certificate has been revoked'. Users are unable to logon to the Admin GUI and the User login GUI
Last Modified Date
8/1/2015 7:04 PM
This article describes the issue of the error message - 'This organization's certificate has been revoked'. Additionally, users are unable to logon to the Admin GUI or User Login GUI.
Problem or Goal
Admin renews/uploads the
device certificate, which has been revoked.
Admin assigns it to the internal and external port of the
and saves the settings.
Admin now tries to access the Admin URL/User URL and receives an error -
This Organization's Certificate has been Revoked
After uploading a revoked device certificate to the
, users will only see the option to close the browser and will not be able to continue:
There is a problem with this website's security certificate.
This organization's certificate has been revoked.
If any revoked certificate has been applied to the
interfaces, the browser will not allow the user to continue with the webpage. It will only give them the option to close the browser.
This is due to the fact that the browser check the status of a certificate, before presenting the login page to the users.
To access the login page, we have to temporarily uncheck two settings, as shown in the image below, under
IT > Tools > Internet Options > Advanced > Security
This will disable the Certificate Revocation check, so that the Admin can logon to the device and correct the settings.
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