This issue has been resolved in Pulse Secure Desktop Client 3.0R3+ and 3.1R1+. However, the following workarounds can also be implemented if an upgrade is not possible. (See Section 5.2.1 of the Microsoft device troubleshooting document for more information)
Regenerate the INF cache (infcache.xxx) by deleting it from the directory that contains the INF file. (Example: %windir%\inf\infcache.1) Option B:
If the file listed above does not exist:
- Check for the existance of the key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion. The value '
DevicePath' should point to
- If this entry is not in the registry or is pointing to another folder then add the following value to "
If there is already a value entered in DevicePath, additional values can be added separated by a semi-colon (";")