Reset Search
 

 

Article

KB23640 - Unable to connect to a Windows Terminal services resource via the bookmark page

« Go Back

Information

 
Last Modified Date8/2/2015 9:52 PM
Synopsis
This article describes the issue of being unable to connect to a Windows Terminal services resource, which was added by a user, via the bookmark page.
Problem or Goal
Scenario:

The user logs on to PCS and adds a Windows Terminal Service bookmark for a specific resource. It is configured with the Host name and port number, as illustrated in the following images:

User-added image




The user then clicks the Add button to add the terminal service link:



When the user clicks the link in the bookmark page, the terminal services client launches and tries to connect to the above specified resource; however the following error message is generated:

User-added image
Cause
Solution
The error message is due to the client being unable to connect to the remote host on 3389. The possible reasons are reachability due to network issues/ACL (Access Control List) on the devices in the transit.

In this case, focus on the PCS being configured with the ACL for a specific IP address on the Terminal Service policies. You need to ensure that a policy is configured under Resource Policies > Terminal services > Access Control > New Policy.

Note: If the administrator has configured a policy for a specific IP address, such as 10.9.222.10, and a user is trying to add a windows terminal service bookmark on the bookmark page for a different IP address, such as 10.9.222.117, then the error message may be generated.

To resolve this issue, make sure to specify the entire subnet or add a policy for each IP address on the PCS:


 
Related Links
Attachment 1 
Created ByData Deployment

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255