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KB2388 - What happens when the number of clients accessing the PCS exceeds the licensed amount of users?

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Last Modified Date8/1/2015 10:14 PM
Synopsis
What happens when the number of clients accessing the PCS exceeds the licensed amount of users?
Problem or Goal
What happens when the number of clients accessing the PCS exceeds the licensed amount of users?
Cause
Solution
When the number of clients accessing the PCS has exceeded the licensed number of users there are two thresholds of events and error messages presented to the end user:
  1. A Soft Limit end-user message is presented to the client when the number of users exceeds the licensed amount of users up to 10% (i.e. 10 users in case of 100 user license). In this circumstance, the client will receive the following message when accessing the PCS:
    Warning: The number of concurrent users signed in to the system has exceeded the system limit. Please inform your system administrator. You may continue with this session -- system performance may be impacted.
  2. A Hard Limit exists in the PCS when the number of concurrent users exceeds the licensed amount of users for more than 10% (i.e., for 100 user license, this starts from 111th user signing in). In this circumstance, the client will receive the following message when accessing the PCS:
    Alert: The number of concurrent users signed in to the system has exceeded the system limit. Please inform your system administrator. You can try again in a few minutes.
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Created ByData Deployment

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