On the Pulse Secure Desktop Client screen, select the arrow on the Status button, and you can view the detailed connection status. The Status screen provides important information about the Pulse Secure Mobile Client connection.
Below is the output of a successful, not supported, and disconnected connection.
Successful 'VPN Connection' with IP address assigned to mobile device:
When Layer 3 VPN access is configured and working properly, then the connected PCS server, duration, bytes sent/received, and the assigned VPN address will be displayed:
Note: Any pre-Ice Cream Sandwich (ICS) (Android version 4.0) device will not support Layer 3 VPN, unless you are using a Vendor specific version of
Pulse Secure Mobile Client that allows VPN access. For more information, refer to KB9212 - [PCS/MAG PCS] VPN tunneling client platforms supported with PCS.
When Web access is configured, an option for Intranet and/or Email will be present, when you are successfully connected.
'Not Supported' Status
When the mobile platform or configuration is not supported for Layer 3 VPN access, then the VPN Status
will be displayed as Not Supported
For a list of supported devices, refer to the Supported Platforms Guide
- Go to the Pulse Secure for Mobile Devices Technical Documentation:
- Under Software Documentation, select your version
- Select the 'Pulse Secure Mobile Supported Platforms Guide'.
If layer 3 VPN access is supported, but not allowed by the PCS Administrator or the attempt to obtain an IP address has failed, then the VPN Status
is displayed as Disconnected