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KB26451 - Frequently Asked Questions about the supportability of Terminal Services on MAC clients with PCS

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Last Modified Date9/9/2015 1:41 AM
Synopsis
This article provides information about the frequently asked questions about the supportability of Terminal Services on MAC clients with PCS.
Problem or Goal
Scenario:

Assume that the IP address of a target MAC client system is 10.130.35.147 and the Terminal Service profile is configured on the device:


 

The user clicks the Terminal services bookmark for the MAC system from a windows system ( that is, test-mac) to launch the terminal service session.  After clicking the above bookmark, the Terminal service is not launched and the following error message is generated:



When using the HOB applet for the Terminal service session, the following error message is generated:

Cause
Solution
  • Does the Terminal Services, which are configured to a Windows system as the Target, work from a Windows source?

    Yes; this works as designed, as the terminal services on the PCS device is designed to abide by the Windows MSRDP protocol and uses the 3389 TCP port.
 
  • Does the Terminal Services, which are configured to a Windows system as the Target, work from a MAC source?

    Yes; even this works as designed, as the target is a windows system and it is designed to abide by the Windows MSRDP protocol and uses the 3389 TCP port.
 
  • Does the Terminal Services, which are configured to a Mac system as the Target, work from a Windows source?

    This does not work as designed, as the target is a non-Windows system and it is designed to abide by the Apple RDP protocol - Apple Remote Desktop  (ARD), which mainly works on the UDP protocol on the 3283 port and not on the 3389 TCP port.
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Created ByData Deployment

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