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KB29853 - How can I find the serial number and hardware id for my Pulse Secure products?

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Information

 
Last Modified Date11/7/2017 10:40 PM
Synopsis
When opening a case, requesting an RMA, or generating a license key, you will be asked to provide the device serial number.  This article provides guidelines for finding the serial number on various Pulse Secure products; Included is the serial number format  and related links.
Problem or Goal
  • I need my serial number to open a case.
  • Where do I find the serial number for my device? 
  • Can I get the serial number using the WebUI / GUI?
  • To open an RMA, I need the serial number, where is it?
Cause
Solution
 

Product Line

Model

Serial
Number
Format

Serial Number (Physical)

Serial Number (Remote)

PCS SeriesRA-500/PCS-700
PCS 1000/2000
PCS 2500/3000
PCS 4000/4500
PCS 5000/6000
PCS-6500
PCS-4500 FIPS 
PCS-6500 FIPS
16
Character
code

Rear of Chassis

PCS-700 starts with 0163 / 0253
PCS-2000 starts with 0152
PCS-2500 starts with 0239
PCS-4500 starts with 0240
PCS-6000 starts with 0154
PCS-6500 starts with 0241
PCS-4500 FIPS starts with 0242
PCS-6500 FIPS starts with 0243

HW ID: 
In the lower left hand corner, next to Licensed to

Admin WebUI: 
Maintenance > System > Platform
(6.0 and above only)

Refer to Figure 1
MAG SeriesMAG 4610 PCS16
Character
Code
Back of Chassis

MAG 4610 PCS starts 0274
Admin Web GUI:
Maintenance > System > Platform

HW ID: 
In the lower left hand corner, next to Licensed to

Refer to Figure 1

Serial Console:
Serial Console to the product, the Serial number will appear prior to showing menu option:

Ex:
Welcome to the Juniper Networks Junos Pulse Secure Access Service Serial Console!


Current version: 8.0R1:Internal (build 27535)
Rollback version: 7.4R3 (build 25351)
Reset version: 4.1R1 (build 17057)

Licensing Hardware ID: 027xxxxxxxxxxxxxx
Serial Number: 027xxxxxxxxxxxxxx


 
MAG SeriesMAG2600 PCS16
Character
Code
Bottom of Chassis

MAG2600 PCS starts with 0271
MAG
Series
MAG SM- 160 PCS / SM-360 PCS / CM-06016
Character
Code
Top of Metal Case (Will need to remove blade from chassis to see the serial number)

MAG SM-160 PCS starts with 0284
MAG SM-260 PCS starts with 0285

Note:  The MAG-SM160 PCS (starts with 0284), MAG-SM360 PCS (starts with 0285) and CM-060 (starts with 0272) service modules include an additional serial number sticker that you can place on the back of the chassis.
Admin Web GUI:
Maintenance > System > Platform

HW ID: 
In the lower left hand corner, next to Licensed to

Refer to Figure 1

CMC Web GUI:
(Dashboard > Select MAG-SMXXX to view details

CMC CLI:
"show chassis hardware"
MAG
Series
MAG PCS6610 /
MAG PCS6611 
16
Character
Code

Back of Chassis

MAG PCS 6610 starts with 0287
MAG PCS 6611 starts with 0288

Not available.  No software associated with chassis
PPS SeriesPPS 4000/6000
PPS 4500/6500
16
Character
Code
Rear of Chassis

PPS 4000 starts with 0160
PPS 6000 starts with 0161

PPS 4500 starts with 0236
PPS 6500 starts with 0237
PPS 6500 FIPS starts with 0238
Admin WebUI: 
Console > IVE
SBR AppliancesEE
GE
14
Character
Code
Rear of ChassisAdmin WebUI: 
Admin Tool > Status page
SBR & OAC Software 16
Character
Code
S/N sent electronically when a license key is purchased
OR
Enter the license string in the Find Licenses section.
The serial number is the Support Reference Number (FULL keys only)
Not Available
PSA SeriesPSA300
PSA3000
PSA5000
PSA7000
16
Character
Code
Back of Chassis

PSA300 starts with 0311
PSA3000 starts with 0312
PSA5000 starts with 0320
PSA7000 starts with 0330
Admin Web GUI:
Maintenance > System > Platform

HW ID: 
In the lower left hand corner, next to Licensed to

Refer to Figure 1
Pulse WorkSpace / Pulse One   None.  To generate licenses, refer to KB40558 - How to install licenses on Pulse One or Workspace
Virtual Traffic Manager (vTM)   Navigate to System > Licenses. Refer to License Serial field. 

Refer to Figure 2


Figure 1:
User-added image

Figure 2:
User-added image
Related Links
Attachment 1 
Created ByData Deployment

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