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KB40264 - Error "Peer certificate cannot be authenticated with known CA certificates" when trying to register Pulse Connect Secure or Pulse Policy Secure appliance with Pulse One

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Last Modified Date6/5/2018 10:58 PM
Synopsis
This article provides details on the error message "Peer certificate cannot be authenticated with known CA certificates" in the PCS or PPS event log when attempting to register the appliance with Pulse One.
Problem or Goal
When attempting to register a PCS or PPS device with Pulse One, registration fails and the following error message is logged in the PCS/PPS event log:
major - Root::System()[] - 2016/04/15 16:19:49 - Pulse One URL https://api-acmegizmo.pulseworkspace.net 
Response 598582175: Status: None: Transfer returned result code 60 (Peer certificate cannot be authenticated 
with known CA certificates). Error Message: SSL certificate problem, verify that the CA cert is OK.
Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed.
Cause
This issue occurs when the PCS or PPS device does not have the proper certificate authority installed under the Trusted Server CAs option.
Solution
To resolve this issue, obtain the root certificate authority (CA) certificate used for the Pulse One device, then install the CA in the PCS/PPS Trusted Server CAs store.
  1. Login to the PCS or PPS admin console
  2. Navigate to System > Configuration > Certificate > Trusted Server CAs
  3. Click Import Trusted Server CAs
  4. Click Browse
  5. Browse to the certificate authority file
  6. Click Import Certificate
  7. Navigate to System > Configuration > Pulse One
  8. Click Save Changes to reattempt the registration again

Note: From a Web browser, browse to the Pulse One portal, then right click on the page and select the option to view the certificates for the site, which will show the certificates that need to be installed in the PCS/PPS trusted server CA certificate store. 
Related Links
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Created ByBrian Pimentel

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