KB40351 - Compatibility issues with Cisco IP Communicator and Pulse Secure Desktop client

This article provides details about compatibility issues with Cisco IP Communicator and Pulse Secure Desktop client and resolution steps.

If an endpoint has both Cisco IP Communicator and Pulse Secure desktop client installed, the endpoint may experience the following symptoms:

• Windows OS will hang during shutdown and produce a blue screen error (commonly known as BSOD)
• Pulse Secure desktop client will consistently fail to connect and result in a 1205 Failed to setup virtual adapter message.

The issue occurs due to CIPC Cisco Discovery Protocol Driver places a bind lock on the Pulse Secure virtual adapter causing the failure.

This issue is applicable only to Cisco IP Communicator and does not impact Cisco Jabber clients.

After discussion with Cisco, the recommendation is to disable the CIPC driver by reinstalling Cisco IP Communicator using the following command:

msiexec /i CiscoIPCommunicatorSetup.msi DISABLECDP="1"

This feature is only required if you are using a Cisco E911 server for location information.

Please note, the driver may need to be manually deleted from the following directory as well (C:\Windows\System32\drivers\cipccdp.sys)