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KB40359 - Configuration steps for dual monitor support and behavior limitations for Windows Terminal Services

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Last Modified Date11/11/2017 3:59 PM
Synopsis
This article provides step-by-step instructions how to enable the multiple monitor support and behavior limitations for Windows Terminal Service client.
Problem or Goal
Cause
Solution
Starting with Pulse Connect Secure 8.2R3, Windows Terminal Services bookmarks has been improved to support dual monitors.

Limitations:

  • Dual monitor support will display on two screens on the source machine only. If dual monitor are configured on the target machine, only the primary screen will be display on two screens to the source machine.
  • Dual monitors are not supported from target to source with WTS.

For this feature to work, the PCS administrator must enable this feature on the PCS device
  1. Login to PCS administrator console.
  2. Navigate to Users > Resource Profiles > Terminal Service Resource Profiles
  3. Click on the corresponding terminal service bookmark to edit.
  4. Click on the Bookmark tab
  5. Under Connect Devices, click the checkbox for Use Multiple Monitors
 
User-added image
 
  1. Click Save Changes.
  2. Once this feature is enabled, end users will be able to use the multiple monitors connected to the client computer during the remote session.
User-added image

Note: Multiple monitors are supported by Microsoft Remote Desktop Protocol versions 8.1 and later
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Attachment 1 
Created Bys ramkumar

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