To confirm the issue, open the certificate file in a text editor and ensure the format look similar to example below:
The file should conform to the following format:
- File start with "-----BEGIN CERTIFICATE-----"
- Each line has 64 characters and a line return at the end of each line
- File ends with "-----END CERTIFICATE-----"
Pulse Secure recommends to import the metadata file from the IDP to the PCS device. This will included the signing certificate file and other important information to the PCS device. This does avoid potential human error during the configuration process between the IDP and SP.