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KB40454 - Unable to load Jira dashboard portal v7.2.3 and above via rewrite engine

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Last Modified Date9/29/2017 4:35 AM
Synopsis
This article describes issue with loading Jira dashboard v7.2.3 and above via rewrite engine. 
Problem or Goal
There are two issues noticed while accessing Jira portal via web bookmark through rewrite.
  1. Blank system dashboard for the Jira portal.
  2. Looping back to system dashboard page after posting credentials to login to Jira portal.
The issue has seen with all the current supported version of the PCS software. 
 
Cause
This issue occurs due to not properly rewritten data in the batch.js script.
Solution
To resolve this problem, please upgrade to Pulse Connect Secure 8.3R4 and above.

Pulse Secure have also provided rewrite filter 347619 as a workaround. The filter is available to download at the bottom of this article. 

To install the rewrite filter, please perform the following steps:
  1. Navigate to Resource Policies > Rewriting > Rewriting Filters
  2. Click Add Filter

Workaround:

If problem persists, please configure passthrough proxy via port or hostname for the JIRA resource.  For PTP configuration steps, please refer to admin guide.
Related Links
Created ByDeep Ravjibhai Patel

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