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KB40477 - How to change administrator password via the DMI agent settings

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Last Modified Date3/25/2017 3:59 PM
This article provides information on how to change the administrator password via the DMI agent settings on a Pulse Connect Secure (PCS) device.
Problem or Goal
The following command is used to change the administrator password from the DMI agent settings of the PCS device.
Note: Please change the username and password from below command:
<rpc message-id='111'> 
<configuration xmlns="" 
xmlns:xsi="" iveData="2708" saData="2601"> 
<user operation='replace'> 
<fullname>Platform Administrator</fullname> 

In the command body, the entries in RED under configuration attribute would depend/change with the firmware version running on Pulse Secure Appliance (PSA). The above command line was executed on a PSA running 8.2R5 code. The above entries in RED are required for validation check. Starting from 8.2R5 and above, Version validation check is required. Refer to KB40326 - Receiving "No IVE data Version" response after upgrading 8.2R5 and above for details.
As per the KB40326, the best way to check the version is to export the device configuration in xml format. However, as an alternate way to pull the version information via DMI, execute the below mentioned command:
<rpc message-id="12">
Related Links
Attachment 1 
Created BySahil Mahajan



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