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KB40513 - Configure HTML5 Access for Standard Encryption (Non-Single Sign On)

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Information

 
Last Modified Date3/24/2017 4:59 AM
Synopsis
This article provides step by step instructions how to configure HTML5 Access for Standard Encryption where an RDP session will connect with the standard Windows logon screen.
Problem or Goal
When connecting with HTML5 Access, end users are expecting the standard Windows logon screen.  If HTML5 Access is configured for "Network Level Authentication" or "Allow the server to choose" (default option) and the RDP endpoint is configured for Standard Encryption, the following error message will occur:
 
Connection Error

The remote desktop server encountered an error and has 
closed the connection. Please try again or contact your 
system administrator.

Reconnecting in X seconds...
Cause
Solution
If the end user would like to connect using HTML5 Access and see the standard Windows logon screen, then Standard Encryption must be configured on the PCS device.  Also, RDP endpoint should be configured for Standard encryption (non-NLA).  For more information, please refer to Microsoft documentation depending on the version.

Admin created bookmark

  1. Login to the admin UI.
  2. Navigate to Users > Resource Profiles > HTML5 Access
  3. From the list, select the corresponding link under Bookmarks.
User-added image
  1. Under Other Settings, select Standard RDP encryption.
User-added image
  1. Click Save Changes


User created bookmark

  1. Login to the PCS device
  2. Under HTML5 Access Session, click the Edit icon. 
User-added image
  1. Under Other Settings, select Standard RDP encryption
User-added image
  1. Click Save Changes
Note:  Standard Encryption does not require username and password and is a optional field.  Network Level Authentication does require username and password and is not a optional field.  If the username and password field is blank with NLA, HTML5 Access will fail to connect.
Related Links
Attachment 1 
Created ByK. Kitajima

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