When making a connection to a PCS / PPS device, the following error message will appear:
The certificate or certificate chain is based on an untrusted root.
This message serves as a warning to end users as the secure connection made may be to an unknown source. Pulse Secure strongly recommends to view and evaluate the device certificate before accepting any secure connection by clicking the View button.
This will display the device certificate details and the end user should validate the following details:
- Issued to field should be a known URL used by the PCS or PPS device
- Issued by field should be from a known public certificate authority (VerSign/Symantec, etc) or issued by your company (if a private certificate authority is used)
- If the Issued to and Issued by fields are identical, this is considered a self-signed certificate. Pulse Secure does not recommended to continue without further validation from the PCS/PPS administrator.
End users will be able to continue connecting by clicking on the Connect button or clicking on the Cancel button to disconnect.