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KB40732 - HTML5 SSH bookmark prompts with "Connection Error" if backend only accepts SHA2

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Information

 
Last Modified Date12/20/2018 5:14 PM
Synopsis
This article provides information on behavior of HTML5 SSH Access with backend SSH resource that accepts connection only with encryption standard set to SHA2. 
Problem or Goal
If PCS administrators configure HTML5 SSH bookmark with backend SSH resources that accept encryption set to only SHA2, end user will receive the prompt:
Connection Error

The remote desktop server encountered an error and has closed the connection. Please try again or contact your system 
administrator.

 
Cause
This issue occurs due to a software limitation with supportability with SHA2 encryption.
Solution
To resolve this problem, please upgrade to Pulse Connect Secure 9.0R3 and above.
Related Links
Attachment 1 
Created ByRajkumar Tamilarasan

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