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KB40766 - [Steel-Belted Radius] - How to reset the initial administrator account / recover access to the SBR Admin

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Last Modified Date7/10/2017 9:15 PM
Synopsis
This article provides information on How to gain access to the Steel-Belted Radius administrator tool, when the original account that was used to install and administer SBR has been lost or the password to the account is not known.
Problem or Goal
Cause
Solution
In Steel-Belted Radius 5.0 or later it is possible to recreate the initial administrator account; so that you can regain access to the Admin GUI.

Windows:

    Open a command prompt and navigate to the SBR service directory:

        The default SBR 5.x location is C:\Radius\Service.

        The default SBR 6.0x/6.1x location is C:\Program Files\Juniper Networks\Steel-Belted RADIUS\Service.
        The default SBR 6.2x location is C:\Program Files (x86)\Pulse Secure\Steel-Belted Radius\Service

    Issue the following commands:

        echo <username>  > initial_admin_account.dat

        net stop "steel-belted radius"
        net start "steel-belted radius"


Solaris / Linux:

    Login as the root user and open a command shell.

    Navigate to the Steel-Belted Radius directory:

        The default SBR 5.x location is /opt/funk/radius.

        The default SBR 6.0x/6.1x location is /opt/JNPRsbr/radius.
   
        The default SBR 6.2x location is /opt/PSSbr/radius

    Issue the following commands:

        echo <username>  > initial_admin_account.dat

        cat initial_admin_account.dat (ensure that username is in .dat file)

        ./sbrd restart


Note: The <username> should be the actual username of an admin account. You must remove the <> surrounding the name. There is a redirect '>' used in the echo or cat commands to send the output to the file.

    The file should be read and then deleted during SBR's startup process.

    Verify that the file has been removed.

    Once the service has restarted, attempt to login to the Admin GUI with the same username provided in initial_admin_account.dat.


 
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Created ByCraig Brauckmiller

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