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KB40785 - How to configure or change keyboard layout for HTML5 Access when "Remote Desktop Launcher" is enabled

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Information

 
Last Modified Date7/20/2017 6:12 AM
Synopsis
This article provides information on how to configure or change keyboard layout for HTML5 Access when "Remote Desktop Launcher" is enabled.
Problem or Goal
When an end user launches an HTML5 Access connection using the RDP Desktop Launcher, the keyboard layout will always be set to "English (US) keyboard".

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Cause
This behavior is expected when RDP Desktop Launcher is used.  The keyboard layout can only be modified for admin created or user created HTML5 Access bookmarks.
Solution
If the end user would like to modify the keyboard layout to a different option other than "English (US) keyboard", the Pulse Connect Secure (PCS) administrator can allow user created bookmarks.
  1. Login to admin console
  2. Navigate to Users > Users Roles > [Name of User Role]
  3. Under Access features, click Options next to HTML5 Access
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  1. Under Options, select the checkbox for User can add sessions 
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Once this option is enabled, the end user can login to the PCS device and select the add HTML5 Access button.

User-added image

Under Other Settings option, keyboard layout option will appear with multiple selections in a drop-down menu.
Related Links
Attachment 1 
Created ByRajkumar Tamilarasan

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