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KB40786 - Wireless adapter is disabled after installing Pulse Secure Desktop client on HP laptops

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Last Modified Date12/10/2018 4:45 PM
Synopsis
This article describes on the issue where the wireless adapter is disabled after installing Pulse Secure Desktop client on HP laptops.
Problem or Goal
If HP laptop users install the Pulse Secure Desktop client, they may experience issues where the wireless adapter getting disabled or getting disconnected automatically.
Cause
Solution
In some instances, the issue was found to be with the HP hotkey support software or HP laptops that have HP Hotkey Support software preinstalled. HP Hotkey Support software version 6.2.29.1 and below version could cause this issue.

To resolve this issue, please upgrade the HP hotkey support software to version 6.2.33.4 and above.
Related Links
Attachment 1 
Created ByRajkumar Tamilarasan

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