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KB40864 - Cannot delete, reorder or modify web bookmarks from user roles with error "Failed to <delete> bookmark. Policy not found!"

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Last Modified Date8/20/2017 6:28 PM
Synopsis
This article describes an issue that occurs when attempting to delete, reorder or modify a Web bookmark from an existing user role.  The operation fails with the following error message: "Failed to <delete, reorder, modify> bookmark.  Policy Not found!"
Problem or Goal
If a PCS admin attempts to delete a bookmark configured on an existing user role, the following error occurs:  
Failed to delete bookmark. Policy not found!
If a PCS admin attempts to modify a bookmark configured on an existing user role, the following error occurs:
Failed to modify Bookmark: <bookmark name>
If a PCS admin attempts to change the order of bookmarks on an existing user role, the following error occurs:  
Failed to reorder Bookmark: <bookmark name>
If a new role is created, then all of the above operations can be executed successfully. Also, the problem is not resolved if the user.cfg is exported and reimported.
Cause
This issue occurs due to orphaned web resource policies that do not get deleted from the configuration when a bookmark is deleted.
Solution
If the problem occurs, please open a support case and reference the following KB article.  Pulse Secure support will need to remotely access the device to assist with manually cleaning up the orphaned objects.
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Created ByKaren Mayberry

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