KB40868 - Pulse Secure Desktop client 5.2R8 and above is prompting for proxy information when credential provider is configured

This article provides describes an issue where Pulse Secure Desktop client 5.2R8 and above is prompting for proxy information when credential provider is configured.

When Pulse Secure Desktop client 5.2R8 is configured with credential provider, the end user will see a prompt to manually enter proxy information during a connection attempt. If the proxy is not required to connect, end user can click Cancel and will continue to proceed to the Windows desktop screen without any issues.

This issue occurred due to a behavior change in Pulse Secure Desktop client (Windows) 5.2R8 and 5.3R2 to evaluate the proxy first before attempting to connect direct.

This issue is applicable when the following conditions are met:

• Pulse Secure Desktop client (Windows) 5.2R8 and 5.3R2 only
• Credential Provider is configured

To resolve this issue, please upgrade to the 8.3R3 code which is available for download.

•     Pulse Connect Secure 8.3R3.0 Software (Build 59199) is now available for download on Pulse Secure Licensing and Download Center