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KB43691 - How to receive technical support when support or service contract has expired?

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Last Modified Date8/3/2022 11:20 PM
Synopsis
This article provides information about how to receive technical support when support or service contract has expired.
Problem or Goal
Cause
Solution
When opening a support case via the customer portal or obtaining technical support by phone, a valid support or service contract is required. If a valid support or service contract does not exist, the following options are available:
  1. Contact your reseller and begin the renewal process. If the reseller is unknown or need to find a new reseller, please contact ivanti.renewals@ivanti.com.
  2. Search the Knowledge Base for related issues
  3. Use Pulse Secure Community to search existing discussions or post a new question to the community

If additional assistance is required, please open an Admin SR using the customer portal.
Related Links
Attachment 1 
Created ByK. Kitajima

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