When opening a support case via the customer portal or obtaining technical support by phone, a valid support or service contract is required. If a valid support or service contract does not exist, the following options are available:
- Contact your reseller and begin the renewal process. If the reseller is unknown or need to find a new reseller, please contact firstname.lastname@example.org.
- Search the Knowledge Base for related issues
- Use Pulse Secure Community to search existing discussions or post a new question to the community
If additional assistance is required, please open an Admin SR using the customer portal