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KB43848 - When lock down mode is enabled, Printer Spooler service cannot start with the error message " Windows could not start the Printer Spooler service on Local Computer. Error 0x800706b9: Not enough resources are available to complete this operation

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Last Modified Date8/16/2018 4:18 PM
Synopsis
This article describes an issue where the Printer Spooler service cannot start when lock down mode is enabled with Pulse Secure Desktop client.
Problem or Goal
After enabling lock down mode with Pulse Secure Desktop client, an end user will not be able to manually start the Printer Spooler service and the following error message will occur:
Windows could not start the Printer Spooler service on Local Computer.

Error 0x800706b9: Not enough resources are available to complete this operation.

It is expected for lock down mode to prevent the printer spooler service from initially starting during boot process.  However, if there are no lock down exception rules configured then lock down may continue to block network connectivity needed to start the service.
Cause
This issue occurs when one of the following conditions are met:
  1. No lock down exception rules are configured.
  2. Separate lock down exception rules are needed for 32-bit and 64-bit operating systems.
Solution
To resolve this problem, perform the following steps:
  1. Login to the admin console
  2. Navigate to Users > Pulse Secure Client > Pulse Secure Client Connections
  3. Select the applicable connection set
  4. Under lockdown mode exception rules, click New
  5. In the name field, enter a friendly name
  6. Select the radio button for Inbound
  7. Under Resources select Custom
  8. In the Program Path field, enter the applicable value:
    • 32-bit: %windir%\system32\spoolsv.exe
    • 64-bit: %windir%\SysNative\spoolsv.exe
Note: If the environment must support both 32 and 64-bit operating systems, then two separate lock down exception rules are required.
  1. From the protocol drop down menu, select TCP
  2. For local and remote port, leave these fields blank
  3. Click Save Changes
Related Links
Attachment 1 
Created ByK. Kitajima

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