SD Virtual Appliance
To generate a sysdump via the SD VA's web GUI:
Go to DIAGNOSE > System Dumps, select All Logs and any other relevant options, then click Generate
Once created the sysdump will be available in the Download Link section.
To generate a sysdump via the SD VA's CLI:
# debug generate dump all-logs
Once generated, it will be available on the System Dumps GUI page, or it can be uploaded to another server with:
# file debug-dump upload <filename> <https, http, ftp, or scp URL (e.g. https://host/path)>
Or if root access is enabled, it can be obtained from the directory:
To generate a sysdump from the software variant of SD:
Use the following shell command:
# /opt/riverbed-ssc/lib/generate_tsr --db-dump
Options for attaching Sysdumps or other troubleshooting files to the support ticket:
1. Attach a file to the support ticket via the Pulse Secure customer portal at https://my.pulsesecure.net/. If you do not have access to the portal, or are unable to upload a file, then please open a new ticket and the customer care team will be able to assist you with this.
2. Reply to an email that was sent to you from the support ticket with your file(s) attached (email should only be used for files under 20 MB).