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KB43905 - Pulse connection list are hidden behind a black box with Pulse Secure Desktop client (macOS) 9.0R1 and 9.0R2

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Last Modified Date10/17/2018 4:16 AM
Synopsis
This article describes an issue where Pulse Secure Desktop client (macOS) 9.0R2 where the Pulse connection list are hidden behind a black box.
Problem or Goal
When Pulse Secure Desktop client (macOS) 9.0R2 is launched, each listed connection defaults to black which hides the connection name and server URL details.  The Connect button is visible, along with the status of the connection.  Clicking on the connection will reveal the connection name but the server URL can only be viewed in Edit mode.  

Screenshot:

screenshot black pulse UI

This issue is found in Pulse Secure Desktop (macOS) 9.0R2 release.  Pulse Secure Desktop client (macOS) 9.0R1 and below is not affected.
Cause
This issue occurs due to changes in macOS 10.14 Mojave, color management for the Pulse client is not working as expected.  
Solution
This issue is resolved in Pulse Secure Desktop client (macOS) 9.0R2.1.  

Pulse Secure Desktop client 9.0R2.1 software is now available for download on Pulse Secure Download Center.
Related Links
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Created ByKaren Mayberry

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