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KB43929 - Pulse secure desktop client fails to connect with error "Failed to setup virtual adapter-1205" on MAC OS High Sierra 10.13.6

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Information

 
Last Modified Date11/1/2018 11:28 PM
Synopsis
This article describes an issue when Pulse secure desktop client fails to launch with error "Error 1205 - Failed to setup virtual adapter".
Problem or Goal
With Pulse secure desktop client 5.3r6+ & 9.0r2+, Pulse secure desktop client  fails to connect with error "Failed to setup virtual adapter-1205" on MAC OS High Sierra 10.13.6.

In the Pulse client debuglog.log, the following message will appear:

dsAccessService dsTMService p0060 t2807 PulseFirewall.mm:61 - 'firewallAPI' Calls 'open' method on driver
dsAccessService dsTMService p0060 t2807 PulseFirewall.mm:79 - 'firewallAPI' Failed to deserialize firewall rules; error = IOCFUnserialize: syntax error near line 1
dsAccessService dsTMService p0060 t2807 FwKextFilterImpl.cpp:42 - 'FI' Error fetching rules names from fwKext during removeTERules...
dsAccessService dsTMService p0060 t2807 FwKextFilterImpl.cpp:709 - 'FI' Error removing TE rules during Enable...
dsAccessService dsTMService p0060 t2807 tunnel2.cpp:603 - 'TM'  Enable EnforcementPolicy failed 0xe0000001
dsAccessService iveConnectionMethod p0060 t2807 ncAdapter.cpp:298 - 'ncAccessMethod' Can't connect to TM Inteface: 0xe0000001
dsAccessService iveConnectionMethod p0060 t2807 ncSession.cpp:155 - 'session' tunnel setup failed 105
 
Cause
Solution
Pulse secure engineering team is currently investigating this issue and working on providing solution for this.  Please follow this KB article for further updates.
Related Links
Attachment 1 
Created ByVenkatesan Kalaiarasan

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