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KB44018 - Pulse One "publish failed" error due to hostchecker OPSWAT SDK version between Master and Target

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Information

 
Last Modified Date3/9/2019 12:28 AM
Synopsis
This article provides information and workaround on the Pulse One publication "Publish Failed" error related to hostchecker policy when different SDKs are used
 
Problem or Goal
Pulse One publication returns with "Publish Failed" error related to hostchecker policy if OPSWAT SDK versions are different between the Master and Target appliances. Error example is:
 
Activity
Import of configuration from Pulse One returned an Error:
[/authentication/endpoint/host-checker/policies/policy[policy-name=ANYTHING]/regular/platforms/windows/rules/antivirus-rules/antivirus-rule[rule-name=Sophos]/product-list] Invalid reference: no 'product-info' object found with identifier 'Sophos Anti-Virus (10.x)'
[/authentication/endpoint/host-checker/policies/policy[policy-name=ANYTHING]/regular/platforms/windows/rules/antivirus-rules/antivirus-rule[rule-name=Sophos]/selected-product-list/product-info[product-name=Sophos Anti-Virus (10.x)]/product-name] Invalid reference: no 'product-info' object found with identifier 'Sophos Anti-Virus (10.x)'
Failed to resolve path references Commit failed
Cause
Different SDK Version used.
Solution
Pulse One is currently unable to change the "Activate Older Opswat SDK in ESAP for Host checker policy evaluation" setting in the target.  The differences in the SDK are compared by Pulse One and if there is a policy or policies that uses or use product that is in V3 but not inV4, the error will persist.

Example is the "Sophos Anti-Virus (10.x)" that is in V3 but not in V4. 

To resolve, either:
  • Change the target manually to V3 (using V3 is not recommended anymore as this is EOL and not supported by OPSWAT)
OR
  • Delete the Hostchecker policy  or policies from Master (Master is using V3)

 
Related Links
Attachment 1 
Created ByFelipe Acusa

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