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KB44240 - Support Process for HOB customers.

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Last Modified Date8/8/2019 7:58 PM
Synopsis
This article outlines the support process for existing HOB customers.
 
Problem or Goal
What is the Pulse Secure Support Process for existing HOB customers ?
Cause
Solution
HOB customers who have already procured equivalent Pulse Secure HOB (Premier Java Remote Desktop Applet) licenses via Pulse Sales/Accounts channel will be eligible for Pulse Secure support.
 
Pulse Secure HOB licenses are of the format : Premier Java Remote Desktop Applet x year subscription for x Simultaneous users. And the SKU (Stock Keeping Unit) is of the format ACCESS-RDP-(X)U-(X)YR OR ACCESS-RDP-(X)U-(X)YR-R
 
An example of this license applied on Pulse Connect Secure is shown below along with the corresponding license keys that were generated (Login to PCS : Navigate to System -> Configuration -> Licensing).

User-added image

Note -> These licenses can only be applied on the Pulse Connect Secure : A secure SSL VPN Gateway device (Links below for reference).
 
https://www.pulsesecure.net/products/pulse-connect-secure/
https://www-prev.pulsesecure.net/download/document/1652/PulseSecure_Datasheet_HOB_PremiereJavaRDPApplet_d1v2.pdf
https://www-prev.pulsesecure.net/techpubs/pulse-connect-secure/pcs
 
We request these customers to Onboard to our Support Portal by following the links below (If not already done).
 
https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40031
https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40050
 
The HOB customers who haven’t already acquired equivalent Pulse Secure HOB (Premier Java Remote Desktop Applet) licenses are requested to contact their Pulse Regional Sales/Accounts contacts.
 
https://www.pulsesecure.net/contact/
 
Related Links
Attachment 1 
Created ByRaghu Kumar

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