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KB44240 - Support Process for HOB customers.

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Last Modified Date8/8/2019 7:58 PM
This article outlines the support process for existing HOB customers.
Problem or Goal
What is the Pulse Secure Support Process for existing HOB customers ?
HOB customers who have already procured equivalent Pulse Secure HOB (Premier Java Remote Desktop Applet) licenses via Pulse Sales/Accounts channel will be eligible for Pulse Secure support.
Pulse Secure HOB licenses are of the format : Premier Java Remote Desktop Applet x year subscription for x Simultaneous users. And the SKU (Stock Keeping Unit) is of the format ACCESS-RDP-(X)U-(X)YR OR ACCESS-RDP-(X)U-(X)YR-R
An example of this license applied on Pulse Connect Secure is shown below along with the corresponding license keys that were generated (Login to PCS : Navigate to System -> Configuration -> Licensing).

User-added image

Note -> These licenses can only be applied on the Pulse Connect Secure : A secure SSL VPN Gateway device (Links below for reference).
We request these customers to Onboard to our Support Portal by following the links below (If not already done).
The HOB customers who haven’t already acquired equivalent Pulse Secure HOB (Premier Java Remote Desktop Applet) licenses are requested to contact their Pulse Regional Sales/Accounts contacts.
Related Links
Attachment 1 
Created ByRaghu Kumar



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