This article outlines the support process for existing HOB customers.
Problem or Goal
What is the Pulse Secure Support Process for existing HOB customers ?
HOB customers who have already procured equivalent Pulse Secure HOB (Premier Java Remote Desktop Applet) licenses via PulseSales/Accounts channel will be eligible for Pulse Secure support. Pulse Secure HOB licenses are of the format : Premier Java Remote Desktop Applet x year subscription for x Simultaneous users. And the SKU (Stock Keeping Unit) is of the format ACCESS-RDP-(X)U-(X)YR OR ACCESS-RDP-(X)U-(X)YR-R An example of this license applied on Pulse Connect Secure is shown belowalong with the corresponding license keys that were generated (Login to PCS : Navigate to System -> Configuration -> Licensing).