If the problem occurs, Apple has suggested to apply the workarounds (below), which is a one time occurrence, to resolve the issue.
Once workaround is applied, when upgrading to future ESAP releases, it would not be required to reboot the machine (which restarts the Pulse secure service to properly unload and load the libraries) again as the libraries would have been upgraded.Workaround 1:
- Reboot the Mac Book to fix the issue. Rebooting restarts the Pulse secure service.
- Uninstall the Pulse Desktop Client
- Reboot the MacBook
- Manually install the Pulse Desktop Client
- Try connecting to the Pulse Connect Secure device again.
Special Consideration Needed When Upgrading Pulse Desktop Client (PDC):
When considering upgrading the Pulse Desktop Client version, ESAP package is included as part of the Pulse Desktop Client installer package. When upgrading to any version of Pulse Desktop Client 9.1R2 and below, this does include a ESAP version below 3.4.3 and would cause the reoccurrence of this issue. Pulse Secure strongly recommends only upgrade to Pulse Desktop 9.1R3 and above.