This event is triggered under the following conditions :
- PCS version is 9.1R1 and above.
- PPS version is C9.1R1 and above.
- RSA authentication is used.
The process crash happens due to a bug in the Pulse Connect Secure software.The process crash usually does not cause any user/system impact.
In case there is any user/system impact because of the process crash please open a case with Pulse Secure Support with below logs :System snapshot
(Troubleshooting > System Snapshot > Take Snapshot)Process Snapshots
(Troubleshooting > System Snapshot > Download a process snapshots generated)All IVE Logs
(System > Log/Monitoring > Events > Logs > Save All Logs)