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KB44258 - Pulse Desktop Client takes around 1 minute to connect with macOS Mojave 10.14.5 and above

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Last Modified Date9/4/2019 3:46 PM
Synopsis
This article describes an issue where the Pulse Desktop Client takes around 1 minute to connect on macOS Mojave 10.14.5 and above.
Problem or Goal
This issue occurs when all conditions are true:
  • Running macOS Mojave 10.14.5 and above
  • Pulse Desktop Client (PDC) is running 9.0R1 and above or 9.1R1 and above.
  • Traffic Enforcement (TE) is enabled (Under User Role > VPN Tunneling > Options)
This issue does not affect:
  • Pulse Desktop Client 5.3RX and below
  • macOS High Sierra (10.13) and below
Cause
This issue occurs due to kernel extension (KEXT) is taking longer than expected to load.
Solution
The fix is planned for :

PDC 9.1R3 tentative end of October 2019.
PDC 9.0R6 no ETA yet.

Workaround:
  • Disable traffic enforcement can used as temporary workaround
  • Rolling back to Pulse Desktop Client 5.3RX and below
Related Links
Attachment 1 
Created ByShubham Goel

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