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KB44390 - Pulse Secure Support Updates for the coronavirus pandemic.

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Last Modified Date3/13/2020 9:59 AM
Synopsis
This article outlines the details around the Pulse Secure Support during this ongoing coronavirus pandemic.
Problem or Goal
Pulse Secure Support during this ongoing coronavirus pandemic.
Cause
Solution
Pulse Secure support continues to be available 24x7. Our emergency procedures are currently in place to ensure a smooth operation across our support centers. 
 
Due to an unusual high volume of calls from users working remotely and organizations seeking expedited support related to our Pulse cares program, customers may experience longer wait times than usual on our phone lines.
 
For faster response, we recommend using our web form at https://my.pulsesecure.net to submit support cases online. Please provide logs when creating your case to accelerate resolution.
 
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Created ByRaghu Kumar

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