This article describes an issue where the user access log states "Reason: Failed::unable to verify the first certificate" when the end user enters an incorrect/wrong password.
Problem or Goal
When the end user enters an incorrect or wrong password, the following message appears in the user access log:
Reason: Failed::unable to verify the first certificate
Cause
This issue occurs due to incorrect logic during authentication failure
Solution
To resolve this issue, please upgrade to Pulse Connect Secure 9.1R4.2 or 9.1R5 and above.
