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KB44485 - How to fix Pulse Desktop Client (PDC) 9.1R6 Installation Issue on non-English Windows 10 X64 version (10.0.19041.xxx)?

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Last Modified Date5/27/2020 12:34 PM
Synopsis

How to fix Pulse Desktop Client (PDC) 9.1R6 Installation Issue on non-English Windows 10 X64 version (10.0.19041.xxx)?

This article describes a workaround to fix an installation issue of Pulse Desktop Client (PDC) 9.1R6 on non-English Windows 10 X64 version (10.0.19041.xxx).
Problem or Goal
An installation error occurs on attempting to install the Pulse Desktop Client 9.1R6 on non-English Windows 10 X64 version (10.0.19041.xxx). The below error is displayed:

User-added image
 
Note: This error does not apply to
  • macOS
  • Prior versions of Pulse Desktop Client
Cause
This issue occurs due to translation problems on non-English platforms.
Solution
The solution for this issue will be available in Pulse Desktop Client 9.1R7 and available to download via https://my.pulsesecure.net

To workaround this issue in Pulse Desktop Client 9.1R6, you need to follow the below steps: 
  • Admin Users
    • Navigate to Computer Management > System Tools > Local Users & Groups > Groups
    • Create a Group called "Users" (In English) 
  • Non-Admin Users
    • Admin must add the non-admin user to the "Users" (In English) group 
      Note:  For this to work, the Pulse Installer service must be already installed on the Windows End-Point
Related Links
Not Applicable
Attachment 1 
Created ByRaghu Kumar

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