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KB44543 - How to Capture Tenant ID to Open a Pulse Zero Trust Access (PZTA) Support Ticket?

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Last Modified Date7/28/2020 7:45 PM
Synopsis

How to Capture Tenant ID to Open a Pulse Zero Trust Access (PZTA) Support Ticket?

This article explains how to capture Tenant ID to open a Zero Trust Access (ZTA) support ticket.  The Tenant ID will be displayed as a xx digit alphanumeric number on the controller in UUID format.
 
Note: 
  • The customer support form for ZTA will include a field to provide the Tenant ID.  Providing the Tenant ID will enable the support engineer to fetch the device log details faster and help toward having a faster customer experience.


 
Problem or Goal
Cause
Solution
While opening a case for ZTA issues on the customer case portal, it is beneficial to provide the Tenant ID for a faster customer experience. 

To view the Tenant ID and open a support ticket for ZTA, you need to follow the below steps:

1. Log in to the Pulse Zero Trust Access Admin portal.

User-added image

2. Click  User-added image  -> Administration  -> Subscriptions

User-added image

3. View the Tenant ID on the Summary tab of the Subscriptions screen.

User-added image

4. To open a case on ZTA, click User-added image -> Open a Support Ticket

User-added image

You will be re-directed to the customer case portal. 
Related Links
For first time login users to the Customer Support portal, refer to article https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40031 to follow the steps on how to self onboard.
Attachment 1 
Created ByNita Joseph

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